New GOG Refund Policy Basically Gives Out Free Games

If you ever wanted to play full, $60 games for free, GOG seems to have your back. In a very questionable decision, GOG announced a few days ago that they were implementing a new refund policy that allows gamers to refund any game within 30 days of purchase regardless if it has been downloaded, played, finished, etc.


This was announced via a blog post on earlier this week. According to the post, “starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That’s it.” This refund policy is an extremely generous one that outdoes Steam’s in every way… and your favorite developers are going to suffer for it.


Steam’s refund policy is famously lenient and leaves a lot of room for people to change their minds about a game while ensuring that gamers don’t get away with playing the thing for free. On Steam, you can return a game within 14 days of purchase for just about any reason and receive a full refund as long as you haven’t played more than two hours of the game; that last part is the important one. There are practically no high-profile games to speak of on Steam that require less than two hours to play through, so if you play the whole game, you’re pretty much stuck with it no matter if you liked it or not.



This new policy by GOG doesn’t take such measures and gives a full month for people to finish a game and then return it for a full refund. According to the FAQ associated with the blog post, “We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games.” However, GOG has had known issues in the past tracking playtime accurately. Additionally, playtime isn’t tracked when starting the game offline. In these cases, how can GOG truly say how much playtime someone has put in?


Part of the appeal of GOG is that they release DRM-free games. In other online marketplaces, DRM (digital rights management) can require single-player or couch co-op games to be played with an internet connection. With this out of the picture, any of those games on GOG can be run while not connected to the internet. With this being a major factor when choosing GOG over Steam, it’s now something that is going to hurt developers. Developers are now essentially giving out full, 30-day, free trials of their games with no restrictions.



Devs have already taken to Twitter to disagree with the way this has been handled. One of the big issues is that game developers and publishers were not warned and had no say in this decision even though it’s their product and their livelihoods on the line. This is certainly a surprising 180-degree turn by GOG. Previously, you were not eligible for a refund if you downloaded the game.


What’s even more surprising is that this decision comes from a marketplace owned and operated by CD Projekt, the parent company of one of the most beloved developers and publishers of modern gaming. Will they rethink their decision? Only time will tell.

No comments

Leave a Reply


Asphalt 9: Real Game Stuffed in a Mobile Game

Finding yourself trapped indoors with nothing but your internal monologue to sustain you can drive a person really insane really quickly. From a strictly medical standpoint, you should be playing…

March 27, 2020, 161
Shaun Of The Dead Tea self isolate

Best Video Games to Self-Isolate With

Bad news, the Coronavirus situation is rapidly getting worse with each passing day, and many are recommended to self-isolate. Good news, there’s never been a better excuse to hole up…

March 18, 2020, 451
Dreams concept image showing a kaleidoscopic display of shapes, colors, and guitars

Media Molecule Opens Up Dreams Beta Evaluation

The potential of Media Molecule’s game-creation system, Dreams, has seemed limitless since its debut and starting today, Dreams has made another massive stride. Central to the platform’s focus is the ability to…

March 13, 2020, 220

Sony Worldwide Studios Discusses First-Party Releases

After Sony’s continued silence on the PlayStation 5, Worldwide Studios Head Hermen Hulst broke the ice by detailing the company’s strategy for their first-party games. While Hulst confirmed that PS4-exclusive Horizon:…

March 11, 2020, 734
Vitamin Connection Title Screen

Vitamin Connection Review – A Tough Pill to Swallow

WayForward has an impressive portfolio of games, including the likes of Shantae and Mighty Switch Force. I was pretty excited to try out another one of their games when I…

March 11, 2020, 264
E3 Cancelled due to coronavirus

E3 Cancelled Due to Coronavirus

[12:25 EST, 03/11/2020] UPDATE:  It’s official: E3 2020 has been cancelled due to Coronavirus. The Electronic Software Association released this statement officially confirming the event’s cancellation: “After careful consultation with…

March 11, 2020, 259

The Radar Room: March Game Releases to Look For

Welcome back to the Radar Room, where we cover the biggest upcoming releases in gaming! March is looking to kick 2020 into high gear with multiple highly anticipated sequels to…

March 10, 2020, 519
DOOM Eternal Archville vs. Crucible

DOOM Eternal PC Specs Announced

DOOM Eternal‘s PC minimum and recommended specs have been announced! There are plenty of options for playing DOOM Eternal, but there’s a certain attractiveness to playing with a mouse and…

March 7, 2020, 369
Ghost of Tsushima trailer and release date

Ghost Of Tsushima Gets June Release Date and Story Trailer

Just when everyone started to wonder if Ghost of Tsushima dropped off the radar, Sony hit us with a brand new trailer for the game out of nowhere. The best part:…

March 5, 2020, 246
Resident Evil 3 Nemesis Throwback Review

Throwback Review: Resident Evil 3: Nemesis (1999)

It’s no secret that Resident Evil 3: Nemesis is the black sheep of the classic Resident Evil trilogy. Across the board it feels like few people have played it and…

March 4, 2020, 433